Quotations and invoices
Fees, currency, applicable taxes, payment schedule and deliverables are set out in your written proposal or invoice. Prices displayed or discussed generally are not final quotations. Work may require an advance or milestone payment if stated in the agreement.
Recurring services
Where an ongoing retainer or subscription is agreed, its billing interval, included work, renewal and cancellation terms will be specified in writing. We do not assume automatic renewal unless it has been clearly agreed. Changes to recurring fees will be communicated before they take effect, subject to the agreement.
Third-party charges
Unless explicitly included in our written price, advertising spend, domains, hosting, software subscriptions, messaging charges, API usage and provider fees are separate. The client remains responsible for charges on accounts the client controls and for any applicable taxes or bank charges described in the agreement.
Late payment and disputes
Please raise billing questions promptly with your invoice reference. If an invoice is overdue, we may pause further work or delivery after reasonable notice, subject to our agreement and applicable law. We will not apply late fees or recurring charges unless they were agreed in writing and legally permitted.
Refunds and contact
Refunds and cancellations are governed by our Refund & Cancellation Policy and your written agreement. For invoices, payment confirmation or billing concerns, email paidngrow@gmail.com.